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Swish Maids - FAQs

Manage Your Account

How do I create a Swish Maids Account?

After booking your first appointment with us, an account will be made and provide access to manage your booking, apply discount codes, and schedule future bookings (schedule for recurring cleaning and receive discounts up to 20% off). Alternatively, you can create an account here.

How do I change/reset my password?

Please login to your account at this link to make changes or updates to your password. If you forget your password please select “I forgot my password” and you will be able to make password changes. Alternatively, you can contact us here for any assistance.

How do I change my address?

Please login to your account at this link to make changes or updates to your address. Alternatively, you can contact us here for any assistance.

How do I change my credit card?

Please login to your account to update your credit card on file.

Pricing & Policies

How much will it cost?

Depending on your cleaning needs, our services are priced using either flat-rate or hourly-rate.
 

Flat-Rate: Tidy Up

  • For homes that need general tidying up like dusting, sweeping, and mopping.
  • Pricing is based on total number of bedrooms and bathrooms in home.
  • Excludes: Deep Clean and Add-on services like inside fridge, inside oven, etc. cleaning.
  • See services page for full list of cleaning services to be performed.

 

Flat-Rate: Move-In/Move-Out

  • For homes preparing to move-in or move-out, our teams will perform a Deep Clean without a time limit.
  • Additional fees for Add-on services like inside oven, inside fridge, inside cabinets (priced by each area; kitchen and hallway counts as 2), etc. applies.
  • Select number of bedrooms, bathrooms, then add the Move-in/out service plus any other options.

 

Hourly-Rate: Deep Clean

  • For messy homes that need a deeper cleaning or have specific needs (task-based cleaning or post-construction).
  • This option gives your home the most extensive cleaning and includes Add-on services at no additional charge!
  • Decide between 1 or 2 maids and select the number of hours to put a time limit. (Recommendations: 1 hour for each bathroom, 1 hour for kitchen)
  • If you do not want a full house clean or have a unique situation, using the Hourly-Rate gives you flexibility to direct the clean.
  • Get an instant price quote for Hourly-Rate by visiting our booking page.

 

For special cases like hoarders, pet waste, or extremely large homes, we may adjust the price amount for fairness or decline booking.

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why do you need my credit card information to redeem a gift card?

Gift cards represent an exact amount of service purchased and usually are redeemed for an hourly-rate clean ($35/hr per maid). For example, a $105 gift card can be used for 1 maid with 3 hours worth of cleaning (also include organization and more, give us a call to learn more). Alternatively, the $105 can be used as a discount towards other cleaning, therefore, a credit card is needed if your desired cleaning services exceed the gift card amount.

To find out your gift card balance, please give us a call at (530) 715-0087.

What is your policy on heavy lifting and high to reach cleaning?

Our cleaning teams cannot move anything heavier than 30 lbs for safety reasons. If you would like our teams to clean behind large appliances, such as a oven or refrigerator, or pieces of furniture, such as a couch, please move it prior to the cleaning visit to allow access to the area.

 

Additionally, our teams do not clean anything that cannot be reached without a small step ladder for safety purposes regarding our teams and your home.

What is your cancellation policy?

Please login to your account to cancel your booking. Please note that there is a $70 cancellation fee if cancellation is made after 5pm on the day before service.  Alternatively, you can contact us here and let us know.

How do recurring cleanings work?

When you booking a recurring cleaning we will ensure that your home is consistently cleaned to your standard. Here are the discounted rates for recurring cleanings:

 

  • Weekly Cleaning – 20% Discount
  • Bi-Weekly Cleaning (Every 2 weeks) – 15% Discount
  • Monthly Cleaning (Every 4 weeks) – 10% Discount

 

Click here to book online and set up your recurring cleaning today!

Trust & Safety

Can I trust my cleaning professional?

Yes! Our cleaners are thoroughly vetted for safety and quality. They have all undergone extensive background checks as well as a strict interview process.

What happens if something goes wrong during my appointment?

Our policy on Breakage and Loss requires that notification must be made within 24 hours of service, by email here or phone, (530) 715-0087. The referred cleaner is responsible for property damages, which occur as a result of their actions.

Is my billing information kept safe and secure?

Absolutely. Our website is secured with 256-bit SSL encryption to keep your info safe and secure. Click on the image below to verify authenticity:

 

Do the cleaning professionals go through a background check?

Yes! Our cleaners must pass an extensive background check prior to being considered. Furthermore, each professional cleaner must pass a strict cleaning test and is evaluated on quality and efficiency.

What is your 100% satisfaction guarantee policy?

We guarantee that our service will exceed your expectations. If for whatever reason there is an issue, simply contact us within 24 hours, and we’ll come back to your home and re-clean free of charge. Re-cleans are not offered on hourly-based cleanings, please specify your cleanings needs and we will provide a time estimate.

What is your refund policy?

A refund is not offered prior to a re-clean (upon receiving notice within 24 hours). We reserve the right to send the same team for a re-clean within 7 days from date of last service.

Bookings which use the hourly-rate are not available for a re-clean or a refund. Therefore, we ask that you specify your cleaning wishes and our maids will provide an estimated time frame for completion per task. Our goal is to provide a quality cleaning using the hourly-rate, however, if you wish to have a whole house cleaning then please consider using flat-rate based on total number of bedrooms and bathrooms, then add move-in/move-out option for a deep clean without a time limit.

When using the hourly-rate, the general rule of thumb for Deep Cleaning (e.g. removal of soap scum, heavy grease/dirt, hard water stain, etc.) usually requires up to 1-2 hour per bathroom, per kitchen, per person.

The Day of Service

Do you bring your own cleaning products and equipment?

Our maids bring all the cleaning products, equipment, and smiles :-). If there are cleaning products/equipment that you would prefer us to use (example: on wood floors) feel free to let us know and we can use any supplies/equipment that you leave out for us.

Do I have to be home for the cleaning?

You are not required to be present when the home cleaning is performed. Please email us instructions on how to access premises or call us at (530) 715-0087 if you are planning on not being home during the cleaning. If we are unable to enter your home, you will incur a lockout fee of 50% of your estimated cleaning total.

What is your policy on heavy lifting and high to reach cleaning?

Our cleaning teams cannot move anything heavier than 30 lbs for safety reasons. If you would like our teams to clean behind large appliances, such as a oven or refrigerator, or pieces of furniture, such as a couch, please move it prior to the cleaning visit to allow access to the area.

 

Additionally, our teams do not clean anything that cannot be reached without a small step ladder for safety purposes regarding our teams and your home.

Tell us more about your Move in/Move Out Cleanings?

Our move in/out cleanings are designed to prepare a home for a new tenant. It’s a deeper cleaning without a time-limit that includes wet wiping (excludes window blinds), cleaning around fixtures, all baseboards, etc. see our services page for a list of cleaning. We charge an extra $100 for this and you will find that an additional cost for move in/move out cleaning is standard across the industry. Select the Move in/out add-on at booking.

 

Additional fees apply for Add-on services like clean inside fridge, inside oven, inside cabinets, etc. which allow you to customize your cleaning and save money.

 

How long will my cleaning take?

We generally estimate 1 hour per bathroom, but we do not specify a length of time for cleaning (exception for hourly services booked). We clean until we are finished for a standard home within reason.

 

Before cleaning may begin, the team will do a quick walk-through to map out cleaning duties. If during the walk-through additional cleaning is discovered which extends beyond the scope of services booked, we will contact you and adjust the price amount for fairness. The same adjustment applies for special cases like hoarders, pet waste, or extremely large homes.

Booking Online

Do you service my area?

Currently, we service all areas of Chico, CA including Oroville and Paradise. If you aren’t sure, give us a call today at (530) 715-0087! We might be able to help 🙂

What is included in a standard (Tidy Up) cleaning?

All cleaning services are included as seen on our Services page, excluding DEEP CLEANING services.

How do I book my first appointment?

Booking online is safe and secure and takes less than 60 seconds. Fill out the Booking form and we’ll be in touch to confirm your date and time within the same day. We accept all major credit cards and debit cards for payment. Payment will only be collected after your cleaning service has been completed.

Can I gift a cleaning service?

Absolutely! E-gift cards (electronic codes) are available and work just like store-bought gift cards holding a pre-paid amount which can be used to cover the entire amount for a cleaning or discount a cleaning service like a coupon. To use the e-gift card, the recipient will simply need to apply the electronic code at the time of scheduled cleaning via online booking or by phone, that’s it!

 

To get started, decide on how much cleaning you would like to purchase. Here are some examples:

 

Deep cleaning using Hourly-Rate
Recommended for first-time cleans or focused cleaning that require a team to clean certain rooms/areas plus inside of the refrigerator, oven, organize a closet/drawer, etc. Select the Hourly Service: choose number of maids 2 or 3, and set a time limit. Use the booking form here to help determine how much cleaning is desired (for reference, some kitchens and bathrooms require up to 1 hour each for heavy build-up).

 

Light upkeep cleaning using Flat-Rate
Great for homes previously maintained or need some general dusting to freshen up the place. Select the number of bedrooms, bathrooms, and extras. Use the booking form here to help determine amount of cleaning service desired.

 

Next purchase the gift card. If the recipient does not have email, use your own and receive an email containing a special electronic code. The code will represent the pre-paid amount. Print the email or write the code down on a special card and gift it! When the person is ready to book online they just need to enter the code into the “Promo Code” box and a discount for the amount purchased will be applied. Alternatively, we can also take the booking by phone (530) 715-0087. Just let us know how we can help!

What are your cleaning services?

A complete list of standard cleaning services can be found on the services page.

 

Choose any add-on services as you need:

  • Deep cleaning – We highly recommend this on your first clean to ensure every nook and cranny gets special attention. This uses the Hourly-rate where you can specify team size and time limit. Please see FAQs below – Should I use the Hourly-rate or Flat-rate clean?
  • Move-in/Move-out cleaning – Select total number of bedrooms and bathrooms then add Move-In/Out and we’ll make sure to deep clean, without a time limit, and prepare the home for the next tenant.
  • Post-Construction cleaning – We provide this service to help clean up the mess left behind after a successful remodel, renovation, or restoration! We do a complete home cleaning. Use Hourly-rate.
  • Green cleaning – We’ll use organic products for the safety of your family and your home.
  • Clean inside cabinets – We’ll treat your kitchen cabinets with tender care.
  • Clean inside fridge – We’ll get rid of expired items (if desired) & remove racks and compartments to deep clean them.
  • Clean inside oven – Light: manually scrub and clean. Heavy: set oven to “self-clean.”
  • Clean Windows Inside – We’ll carefully remove windows (where possible) and clean front to back.
  • Laundry, small load – Need fresh clothes? No problem.
  • Basement (finished) cleaning – Need some organization and a clean-up? You got it.

 

What isn’t included:

  • Wet wipe blinds (Dry dust only)
  • Wet wiping light bulbs/chandeliers: time and risk of breakage is too high.
  • Deep Stain Removal (appliances, upholstery, sofa/couch, etc.)
  • Heavy Scrubbing of Walls/Doors
  • Cleaning of Bio-hazards (mold, blood, bodily fluids, hoarding)
  • Animal/Pet waste removal
  • Insect/Rodent Clean Up
  • Carpet Cleaning (shampoo, stain, de-odorizing)
  • No Outdoor Work of Any Kind (e.g. patio, deck, yard work)
  • Moving Heavy Items (over 30 lbs.)
  • Putting away dishes, because we don’t want to stack things in a way that you would not (and to reduce risk of breakage).
  • Shower Heads (reduce risk of breakage)
  • High to Reach Areas & Windows-Washing of Exterior Windows

 

There are a host of fun ways we make it easier for you to maintain your home, or apartment. Book today and see how we can help create an amazing cleaning experience for you!

How does Swish Maids work?

Swish Maids is one of the premier home cleaning services in the Chico area. There is no easier way to schedule professional home cleaning. Book Service in 3 easy steps:

 

1. Select the number of bedrooms and bathrooms in your home (round up bathrooms).

2. Select the available date/time that works best for you.

3. An experienced professional will show up and perform great service for you. That’s it!

 

Click here to Book easily in 60 seconds.

How do I book with a half bathroom?

When you have a half bathroom like 2 bed, 1.5 bath then you may round up 2 bed, 2 bath. The same applies if you have 2 bed and 2.5 bath, just round up for 2 bed, 3 bath. If you need help please give us a call at 530-715-0087!

Should I use the Hourly-rate or Flat-rate clean?

Depending on your needs, we generally recommend the following options to create the best cleaning experience possible:

 

  • Hourly-rate is suggested for deep cleans or post-construction (remodel, renovate, restore).
    • For homes that need more than a once over and would require the team to clean inside of the refrigerator, oven, organize a closet/drawer etc.; we could price your service at our hourly rate of $35/hour per maid. With the hourly rate you can choose whether you would like to have a team of 2 or 3 maids and you can also put a time limit on the team as well if you prefer! The team can basically complete whatever it is you request for them to do in the amount of time you specify.
    • Selecting the Hourly-rate is a great choice if you would prefer to assign cleaning tasks, require post-construction clean-up related to any home improvement, or have a home partly cleaned. An example for partly-cleaned: you may have a 4 bedroom, 2 bathroom home; however, only want 2 bedrooms and 1 bathroom cleaned in addition to common spaces (living room, kitchen, dining room).
    • Selecting the Hourly-rate can save you time and money by allowing the team to switch between deep cleaning (e.g. toilet bowl ring removal) to light cleaning (e.g. dusting of electronics) and apply the most efficient cleaning methods to tackle any given situation.

 

  • Flat-rate is suggested for recurring cleaning (after a deep clean) or move-in/move-outs.
    • For homes that require the team to perform upkeep services (recurring clean) such as general dusting, vacuum, mop, or any exterior surface cleaning to limit build-up of dust, grime, or grease.
    • Also, for homes that need to be prepared for a move-in/move-out. Using a flat-rate cleaning does not put a time limit, however, there is a general time estimation between 4-5 hours worth of cleaning, minimum of 2 maids, and always requires the move-in/out option to be added.
    • Our teams perform a complete home cleaning, unless otherwise instructed. This option saves money and takes into consideration the size of home, however, for even larger homes (e.g. 3 bed, 2 bathroom requires cleaning that matches a 4 bedroom, 2 bath home) then we may adjust the booking price to ensure fairness.

 

We can also be sure to put specific notes on file for you in regards to what areas the team should focus on in the home for any type of cleaning, just let us know how we can help!

I only want a few rooms/areas cleaned, how should I book?

For homes which you would prefer to assign cleaning tasks, or have partly cleaned, we suggest using the Hourly-rate. For example, you may have a 4 bedroom, 2 bathroom home; however, only want 2 bedrooms and 1 bathroom cleaned in addition to common spaces (living room, kitchen, dining room).

 

With the hourly rate you can choose whether you would like to have a team of 1, 2, or 3 maids and you can also put a time limit on the team as well if you prefer! The team can basically complete whatever it is you request for them to do in the amount of time you specify.

 

Selecting the Hourly-rate can also save you time and money by allowing the team to switch between deep cleaning (e.g. toilet bowl ring removal) to light cleaning (e.g. dusting of electronics) and apply the most efficient cleaning methods to tackle any given situation.

How should I book a clean after home improvement/post-construction?

We recommend using the Hourly-rate for any post-construction (remodel, renovate, restore) clean-up related to any home improvement.

 

  • With the hourly rate you can choose whether you would like to have a team of 2 or 3 maids and you can also put a time limit on the team as well if you prefer! The team can basically complete whatever it is you request for them to do in the amount of time you specify.
  • Selecting the Hourly-rate can save you time and money by allowing the team to switch between deep cleaning (e.g. wiping down every nick-nack individually) to light cleaning (e.g. dusting of electronics) and apply the most efficient cleaning methods to tackle any given situation.